More about generating 2FA recovery codes for your members Turn admin-assisted recovery on or off for your planĪdmin-assisted recovery is on for all Starter, Team, and Business plans by default. Note: If a member loses access to their 2FA tokens, you can generate 2FA backup recovery codes for them Then they'll have access to Master Password reset so they can always regain access to their account with biometrics, like their fingerprint or face. Tip: Still worried members might forget their Master Password? Ask them to download and log in to the Dashlane mobile app. The member can follow our troubleshooting guide instead. If this wasn't done before the plan member forgot their Master Password, then they can't use admin-assisted recovery. How plan members can turn on admin-assisted recovery Important: To use admin-assisted recovery the member of your plan has to turn it on, or activate it when prompted, before they forget their Master Password. This article explains how admins can manage the admin-assisted recovery setting.Īdmin-assisted recovery for members of Starter, Team, and Business plans Admin-assisted recovery isn't available to Business plan members using SSO.Īdmin-assisted recovery provides admins of Dashlane Starter, Team, and Business plans with a simple and secure way to recover a member's Dashlane account if that member forgets their Master Password.
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